Check-in
From 3:00 pm
Earlier arrival may be possible by prior arrangement, subject to room availability.
Plan with confidence
Everything you need before your stay
Clear information about arrival, breakfast, parking, accessibility and the practical details of staying at Willowmere House.
Guest information
A smoother stay starts before arrival
We have brought the most useful guest information into one place so that you can prepare for your visit without searching across several pages.
Willowmere House is a fictional concept hotel. All policies, times and contact details shown on this website are illustrative.
At a glance
Key stay information
The details guests most often need when planning their arrival and departure.
Check-out
By 11:00 am
Please speak with reception in advance when requesting a later departure.
Breakfast
7:30–10:00 am
A seasonal breakfast is served in the dining room each morning.
Parking
Complimentary
Private guest parking is available beside the main hotel entrance.
Arrival and access
Reaching Willowmere House
Arrival by car
The hotel is approached along a short country lane before the main gravel entrance. Complimentary parking is available within the hotel grounds.
Arrival by public transport
Maidstone East railway station is approximately 20 minutes away by taxi. Advance taxi booking is recommended during evenings and weekends.
Late arrival
Guests expecting to arrive after 9:00 pm should contact the hotel in advance so that suitable arrival arrangements can be made.
Luggage
Luggage storage may be available before check-in and following check-out, subject to reception opening hours.
During your stay
Comfort and practical details
Wi-Fi
Complimentary Wi-Fi is available throughout the hotel, including all guest bedrooms and shared lounge areas.
Housekeeping
Daily room servicing is available. Guests may request fresh towels, additional toiletries or reduced housekeeping during their stay.
Food and drink
Breakfast is served daily. The hotel lounge offers hot drinks and a small selection of refreshments during reception hours.
Smoking and vaping
All bedrooms and indoor areas are smoke-free. Designated outdoor areas are available within the grounds.
Accessibility
Planning around individual requirements
We encourage guests to discuss access requirements before booking so that the most suitable room and arrival arrangements can be identified.
As a restored country property, some areas include steps, narrow corridors and upper-floor rooms without lift access. Ground-floor accommodation may be available depending on dates.
- Level access to the principal entrance
- Accessible parking space near reception
- Ground-floor public areas
- Dietary requirements accommodated with notice
- Assistance dogs welcomed
Before booking
Please contact the hotel when you need:
- A ground-floor room
- Step-free access information
- Space for mobility equipment
- Assistance with luggage
- Specific dietary arrangements
- A quieter room location
Stay policies
Useful details before booking
Clear policies reduce uncertainty and help guests choose the right stay before making a reservation.
Children
Children aged 12 and above are welcomed. The hotel does not currently provide cots or additional folding beds.
Pets
Selected rooms may accept one well-behaved dog by prior arrangement. An additional cleaning fee may apply.
Deposits
A valid payment card may be required to secure a reservation. Deposit requirements depend on the selected rate.
Cancellations
Flexible reservations may be cancelled without charge up to 48 hours before arrival. Other rates may be non-refundable.
Damage and conduct
Guests are responsible for avoidable damage and are expected to respect other visitors, staff and the surrounding property.
Lost property
Items left behind are normally retained for 28 days. Postage and packaging charges may apply when returning property.
Frequently asked questions
Common questions from guests
Further questions can be discussed directly with Willowmere House before making a reservation.
Contact the hotelIs breakfast included in the room rate?
Breakfast is included with eligible direct reservations. The applicable inclusions would be confirmed before booking.
Can I arrive before the official check-in time?
Earlier arrival may be possible, although room access cannot be guaranteed before 3:00 pm. Luggage storage may be available.
Does the hotel have a lift?
The fictional country property does not include a passenger lift. Guests requiring ground-floor accommodation should enquire before booking.
Can dietary requirements be accommodated?
Most common dietary requirements can be accommodated when the hotel is informed before arrival.
Are taxis readily available?
Availability can be limited in rural areas, particularly during evenings. Advance booking is recommended.
Can I bring a dog?
Selected rooms may accept one dog by prior arrangement. Guests should contact the hotel before reserving.
Still have a question?
Speak directly with Willowmere House
Discuss arrival arrangements, accessibility, room suitability or other practical requirements before planning your stay.